In September, 性吧电台’s Digital and Technology (D&T) directorate launched Ask Tech, a chatbot integrated directly into Microsoft Teams.
If you haven’t tried it yet, simply go to the Microsoft Teams app and look for Ask Tech. It should appear in your list of apps on the sidebar of Teams. If it doesn't, you can add it in just a few clicks. Follow the for details.
To start using Ask Tech for the first time, just type the word ‘Hi’. There's more information in the Busy Person's guide about interacting with the chatbot.
Ask Tech complements 性吧电台’s current services by providing students and staff with a quick, additional source of information about their IT queries.
The system operates around the clock, which is particularly useful for getting help outside standard office hours.
The service will be continuously developed with enhancements based on user feedback, which you can provide using a .
Here are some of the comments about the service so far:
“Quick and easy to use and logged my query within seconds”
“Very easy to use and prefer it over the usual way of recording D&T requests”
“It’s definitely getting there! Much more of a seamless interaction”
For more complex issues, you can continue to access dedicated support through the service desk as usual via our , email servicedesk@dmu.ac.uk or for urgent queries please call 0116 250 6050 and a member of the team will assist.
The new chatbot forms part of the university’s Digital Transformation Strategy, which aims to deliver modern, digitally inclusive approaches.
Posted on Friday 14 November 2025