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Recruitment Partner, Educational Advisor and Agent Complaints Process

As part of our commitment to the Agent Quality Framework (AQF), 性吧电台 is dedicated to ensuring that relationships between recruitment partners, students, and the University remain fair, transparent, and student-focused.

Feedback or concerns about an agent

Students may wish to give feedback about a recruitment partner, educational advisor, or agent for reasons including (but not limited to):

  • Quality of the information provided during their application.
  • The level of service they received versus what was expected.
  • Any concerns about the actions, inactions, or professionalism of staff from the recruitment partner.
  • Praising the service received from a particular agent or member of the agency's team.

How the feedback process works

  1. Submit feedback using the online form linked below.
  2. The International Operations Team receives the feedback and refers it to the relevant Regional Manager.
  3. The Regional Manager may contact the student and the recruitment partner for further information.
  4. If feedback is in the form of a complaint about a particular agent, a decision will be made to uphold or dismiss the complaint.
  5. We aim to resolve all complaints within 15 working days. If more time is needed, the student will be updated.

Possible outcomes

If a complaint is upheld, the University may take actions such as:

  • Requiring the partner to attend mandatory training.
  • Unlinking the student's application from the partner, without disadvantaging the student.
  • Issuing a formal warning with ongoing monitoring.
  • Terminating the University's contract with the partner.

Submit feedback

If you are a student and wish to give feedback or raise a concern about a recruitment partner, educational advisor, or agent, please complete the following form, giving as much detail as possible.

  • Name

Note: Complaints must be submitted by the applicant. If a third party is submitting on behalf of a student, written authorisation must be provided, including the name and contact details of the third party.